Terms of service

Quotes and prices

Prices on the website are sized bands to give you an honest starting point. Your quote is confirmed — as a firm figure — before any work starts, once we've seen the job or enough detail to price it properly. If we arrive and the job is materially different from what was described, we'll tell you and agree any change before starting, not after.

Deposits and payment

Some bookings need a deposit, which we'll state on the invoice along with the balance. You can pay by card through a secure Stripe payment link, by bank transfer, or in cash on the day. The balance is due on completion unless we've agreed otherwise in writing. Card payments are processed by Stripe — we never see or store your card details.

Cancelling or rescheduling

If you book at a distance (online, by phone or by message), you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If you ask us to do the work within that period and then cancel, we may charge for the part already done. Outside the cooling-off period, please give us 48 hours' notice to cancel or move a booking — deposits are returned in full with that notice.

Pressure washing is weather-dependent. If conditions make the work unsafe or the results poor, we'll rearrange at no cost to you.

What we need from you

Access to the areas being cleaned, an outdoor tap (or agreed water supply), and vehicles moved off driveways before we arrive. Please tell us in advance about delicate or damaged surfaces — loose pointing, flaking render, unsealed sandstone and similar — so we can choose the right method.

Our responsibility to you

We hold public liability insurance and we work to the method that suits the surface — high pressure where it's safe, soft washing where it isn't. We're responsible for damage we cause; we're not responsible for pre-existing defects that cleaning reveals (old stains, existing cracks, loose joints) or for surfaces you've asked us to clean against our advice. Nothing in these terms limits your statutory rights, including under the Consumer Rights Act 2015, or our liability for anything that can't legally be excluded.

If something's not right

Tell us within 48 hours of the job and we'll come back, look at it with you, and put it right where the work fell short. Complaints go to hello@northumbriapowerwashing.co.uk.

The legal frame

Northumbria Power Washing is a sole-trader business operating in Northumberland and the North East. These terms are governed by the law of England and Wales, and any dispute belongs to the courts of England and Wales. For how we handle your information, see our privacy & data policy.